Innovative services
Banks are facing an unprecedented structural transformation, driven by the increasing entry of new non-banking players which offer innovative, digitised and often more agile services, thanks also to the reduced regulatory pressure they are subject to.
This development constitutes a major challenge for banks, which are called upon to rethink and evolve their models service to customers, in particular consumers and SMEs.
An ever-evolving ecosystem, including a digital one, and an environment of increasing competition for banks, also from non-traditional players, represent an important stimulus to the change and an opportunity to innovate, looking for solutions that continue to give value and quality to customers and, in parallel, generate value for the banks as well.
