ABI Lab
ABI Lab is the Research and Innovation Centre for Banking promoted by the ABI to facilitate dialogue between banks, companies and institutions and promote innovation in the Italian financial sector.
It is a Consortium around 120 banks and 70 companies participating in technical tables and projects experimenting by creating new synergies.
- It conducts research to identify trends, technologies and innovative systems related to banking to improve processes, operations and services, and to make management and interaction models between banks and customers even more efficient and state-of-the-art.
- It innovates through pilot projects and use cases using new technologies, such as Artificial Intelligence and DLT (Distributed Ledger Technology).
- It collaborates with various institutions to develop shared frameworks and guidelines.
ABI Lab research results
Cybersecurity (mag. 2026)
Il CERTFin ha aggiornato il panorama delle minacce, mappando le vulnerabilità in crescita e le risposte che il settore sta mettendo in campo.
Cybersecurity (mag. 2026)
Uno strumento operativo pensato per supportare i Prestatori di Servizi di Pagamento nella predisposizione di una documentazione strutturata, coerente e comprensibile a supporto della gestione dei casi contestati.
Rapporto ABI Lab (mar 2026)
Un quadro complessivo sulle principali tendenze di cambiamento e le priorità di investimento delle banche italiane in materia ICT.
AI e Sostenibilità (mar 2026)
Intelligenza Artificiale e Sostenibilità sono due dei principali pilastri strategici che orientano l’evoluzione delle banche, ma soprattutto sempre più processi operativi incorporano componenti di AI o dimensioni legate agli obiettivi ESG.
Data Governance (gen 2026)
Negli ultimi anni la Data Governance ha smesso di essere un tema “da sala macchine” ed è entrata, a pieno titolo, nella cabina di regia.
Perché il valore dei dati cresce in ragione dell’adozione di un approccio complessivo che ci porti… Oltre!
Intelligenza Artificiale (gen 2026)
Nell’era dell’Intelligenza Artificiale, si lavora soprattutto per colmare il gap tra introduzione e adozione. La partita non si gioca sull’accesso alle soluzioni di AI, ma sulla capacità di industrializzarle, integrarle nei processi core e governarle efficacemente nel run.
Architetture IT (dic 2025)
Le architetture IT si consolidano come pilastro strategico della trasformazione, in grado di connettere tecnologia, persone e processi in un unico framework coerente.
Innovazione collaborativa (dic 2025)
La collaborazione tra banche e fintech entra in una fase nuova: meno corsa, più equilibrio. L’Osservatorio Fintech Innovation di ABI Lab ha esplorato a livello nazionale ed europeo il cambio di passo che trasforma l’innovazione da complessità da gestire a leva strategica da orchestrare.
Processi bancari (dic 2025)
Uno strumento di riferimento per la mappatura e il governo dei processi bancari, utilizzato dalle banche italiane per leggere, organizzare e far evolvere il proprio modello operativo.
Sostenibilità (dic 2025)
La misurazione dei consumi energetici e delle emissioni di gas aeffetto serra rappresenta un elemento fondamentale per garantire unarendicontazione trasparente, comparabile e coerente con le aspettative diregolatori e stakeholder.
Environmental Disclosure (Nov 2025)
ABI Lab conducted a survey on the state of preparedness of Italian banks for the new environmental disclosure requirements of the European Sustainability Reporting Standards (ESRS), introduced by the CSRD.
Process dimensioning (Oct 2025)
Having a good map and knowing how much effort an activity absorbs are the first steps towards efficiency and organisational flexibility. What's more, today's dimensioning activity is highly evolved compared to the past and requires a continuous and adaptive approach, capable of updating according to exogenous (legislation, technology, market) and endogenous (internal processes, new business models) factors.
Payment innovation (Oct 2025)
The ABI Lab research, presented on the occasion of the Payments 2025 Exhibition, takes a snapshot of a payments industry in constant transformation, where speed, efficiency and accessibility are confirmed as the main levers of innovation for the banking system.
How Operations evolve (Oct 2025)
From efficiency machine to transformation engine: Banking Operations changes to proactively support bank strategies. To change processes in depth, to really act on the “end-to-end” process as experienced by customers, it is necessary to get to the engine of banking operations. In the document some significant trends emerging from the analyses of ABI Lab's Operations in Banking Observatory.
Digital Customer Photography (Jul 2025)
The digital banking experience changes across the Italian geography, from large cities to small municipalities: where access to services is not uniform, digital emerges as an enabling tool of proximity, capable of responding to different territorial and cultural sensitivities.
Digital Onboarding (Jul 2025)
Digital Onboarding is now a strategic asset of the banking offering, especially for retail customers, but also increasingly expanding into the corporate and SME segments. More than a frontier innovation, it is a structural component of the digital evolution.
Digital Banking (Jul 2025)
Capturing attention, surprising, creating an immediate connection: in the digital world, even a single gesture can radically transform the customer experience. A well-designed digital interaction strengthens reputation, improves processes, builds customer loyalty.
Contact Centre (Jul 2025)
The Contact Centre increasingly reveals itself as the GPS of the customer relationship: precise, reliable, integrated. It is no longer just a support point, but a strategic hub, capable of guiding, advising and accompanying the customer along every stage of his journey.